An AMA with Freda Kreitzer, IT Specialist at Sift Science.
What do you ACTUALLY do?
Anything from educating someone who has never been in the security space on why security is important, to implementing an SSO like Okta, managing Jamf/Sophos/etc and streamlining/scaling overall processes.
What types of devices do you support?
Mainly mac environment – a handful of PCs for finance (*shakes fists at Excel*) and soon AV setups.
What’s your favorite piece of tech?
iPhone X, Korg Minilogue synth (analogue and digital at a great price)
What tools or apps are most important to your job?
Terminal, Jamf (Apple DEP/VPP), GAM, Okta, Meraki, 1Password, Github, etc.
Do you prefer hands-on, or troubleshooting from afar?
Hands-on – afar has it’s benefits (necessary for remote offices until they are big enough for a full-time IT person) but face-to-face is always best.
Favorite thing about your IT environment?
The variety of work and the smart and kind people I work with – I work with everyone – my day could consist of explaining why a passcode is necessary on a user’s phone and why using an authenticator app is important (or explaining 2FA in general), or talking a user out of out of using the Outlook Desktop app, to helping an Engineer with a range of issues who is a full-stack programmer experienced with Yubikey who lives in AWS.
Thing you’d most like to change about it?
User-education and interest in IT: not an atypical request in any IT environment, user-education is crucial for a “perfect AV experience”, for instance, and obviously I find IT to be important and interesting – I try to instill that passion in others.
What’s on your desk?
I have a fat monitor that I currently adore since I’m still depended-on to do all the things simultaneously, with a dock I’m testing out right now as I’m also frequently on the move.
How did you start your career in IT?
Been tinkering with software and hardware since childhood.
What are the biggest misconceptions of your role, internally or externally?
That we Admin/Own every single application/technological device. In my opinion, too many admins is a big security issue – so I look at my job consistently as something that can be simplified and consolidated in all aspects in the company.
What was your proudest professional moment?
When I was a consultant (at the same company I’m at now, ironically) and killed the entire network on Amazon Prime Day, but then got it back up for a total downtime of 2min. I think that’s the day everyone learned my name.
What are the biggest challenges in your work?
Herding the special cats known as Engineers, while also educating users totally new to security and high-level tech, but pushing everyone into the age of trust/protection we absolutely need to embrace to survive (being SaaS).
Most cringeworthy request?
“Please fix the elevators.”
Do you stay hydrated at work?
No!! I need a water fountain at my desk – I have a fat water bottle I carry with me everywhere, but it’s not enough and I notoriously leave it places. Gotta get those electrolytes in, maybe I’ll request we compliment the La Croix stock with a classy supply of Gatorade.
CLI or GUI?
Both! CLI is necessary when you’re IT for a ML company, but a good GUI is just pure gold (hence why Meraki is in use despite the expense ;).)
DIY or turnkey?
DIY!! I’m all for turnkey apps, but if we can build it better and have the resources for in-house, let’s do it.
Where can people follow you online?
My never-finished website: http://www.fredanow.com/